Return Policy

If you are looking to make a return based on overall print quality or if you received the incorrect item, we are here to help! Please direct all of your return inquiries to support@mxthreadsco.com. A member of our support team will be in touch with you shortly after! 

***You must submit photos of the product AND a description of the quality issues to be considered for a return*** 

Note the following exceptions to our return policy: 

• Products cannot be returned for sizing issues.
• Returned items must have no visible signs of wear or use.
• Must be within the “30 days after purchase” timeframe.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please email support@mxthreadsco.com.